StandByBed

Privacy Policy

Last updated: 1 August 2026

StandByBed ("we", "us", "our") is a trading name of STEAMBUDDIES LLP, a Limited Liability Partnership registered in Singapore (UEN: T25LL0497H), with its registered office at:

43 Circuit Road, #02-681, Macpherson Garden, Singapore 370043

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (standbybed.sg), WhatsApp, or our mobile upholstery and fabric cleaning services, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. What We Collect

When you contact us, book a service, or use our website, we may collect:

  • Name, phone number, and WhatsApp contact
  • Home address (for on-site service delivery only)
  • Photos you send us for quoting purposes (e.g. item photos with scale reference)
  • Payment and billing information
  • Booking history and service preferences

2. How We Use Your Data

We use your personal data to:

  • Provide quotes and schedule cleaning appointments
  • Deliver our on-site cleaning services
  • Send booking confirmations, service updates, and the post-job dirty water video
  • Send review requests and, where you've opted in, promotional messages (e.g. renewal reminders, referral offers)
  • Process payments
  • Improve our services and respond to enquiries

3. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to customer data is limited to StandByBed founders and crew members who need it to deliver your service.

4. Sharing Your Data

We do not sell your personal data. We may share limited data with:

  • Payment processors, to complete transactions
  • Service providers who support our operations (e.g. scheduling or accounting tools), under confidentiality obligations
  • Authorities, where required by law

5. Marketing Communications

We will only send you marketing or promotional messages (including WhatsApp) if you have consented, such as by booking a service or opting in. You can opt out at any time by replying "STOP" or contacting us directly — see Section 7.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and support legitimate business purposes such as service history and warranty claims, after which it is securely deleted or anonymised.

7. Your Rights

Under the PDPA, you may request access to, or correction of, your personal data, or withdraw consent for us to use it for marketing. To make a request, contact us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

STEAMBUDDIES LLP (trading as StandByBed)
UEN: T25LL0497H
Registered Office: 43 Circuit Road, #02-681, Macpherson Garden, Singapore 370043
Email: hello@standbybed.sg